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About the Role
Reporting to: • This role will report directly to the Head of Project Management Department & Director of Operations
The Role: • Working within our Operations team this role will be the key link in servicing projects for PLAE Vertical. This will be done by supporting our teams of sales, warehouse, operations, install crews and manufacturing to deliver high quality outcomes for our customers. You will work closely with our teams as needed, while also interacting with customers over email, phone, and in person. The goal is the exceed Customers expectations and focusing on maintaining or increasing overall job margin.
Key Areas of Responsibilities Project Manager:
• Collaborate with the sales team & the customer to understand scope of works and job site specifications.
• Schedule and own the preinstall call with the customer
• Clear communication with each customer to provide superior customer experience (updates, issues, delays, etc)
• Clear communication with Sales Rep/Director of Sales to ensure all involved are up to date on the job.
• Develop and manage a process, that includes the following:
• Review of scheduled shipments, work order, and scheduled installer set up by the Ops Specialist
• Sending installer full installation package via email, followed with a phone call.
• Tracking freight for an on track arrival
• Being the main point of contact throughout the entire installation process
• Requiring the installer to perform a final walkthrough and produce a signed sign off
• Address any and all issues that arise during installation. Devise a solution and keep all parties updated.
• Communicate each day the status of the current job. (Pictures, emails, texts, etc)
• Owning & updating Zoho Projects daily
• Utilizing Zoho in every aspect that it pertains or relates to Project Management.
WE EXIST TO INNOVATE AND DELIVER HIGH-PERFORMANCE SOLUTIONS, AND WORLD-CLASS EXPERIENCES FOR THOSE WHO REFUSE SECOND BEST.
Job Description:
Project Management
Contracts:
· Owning contracts - Completing all necessary legal paperwork. (COI, Payroll, Commercial Invoice, etc)
Quoting:
• Create all floor prep estimates required for an install that were not accounted for during the estimating phase.
• Complete tasks as required to assist in getting prep estimates to customers in a timely manner
• Having the ability to work within our AutoCad system to check take off dimensions if needed.
Requirements
Job Requirements:
• Excellent customer focused communication
• Experience in Project Management Preferred
• Great communicator both written and verbal
• Have a high attention to detail
• Team Player
• Negotiation Skills
Success Criteria: The Project Management Role is measured on process improvement for installations, marginal increases, stronger relationships, proficient communication, and overall a better Customer Experience from start to finish on a job.
About the Company
At PLAE our mission has never changed. We exist to create active solutions focused on helping people achieve their best selves. Over the years, we’ve worked to redefine athletic flooring as a foundational component of any advanced training space, and we push the boundaries every day to serve and equip clients who refuse to settle for second best. We harness technology and design. We run our own race, and we’re obsessed with raising the bar because when it comes to the athletes who fuel our passion, good enough is never enough.